Processing time for personalised items is about 3-5 days for preparation.
Courier delivery should take another 1-2 days to deliver.
So it will take 4-7 days to receive your items,

Kindly whatsapp us at 81270822 to check with the status of the order.
If the order has been completed, we are unable to change the wordings on the item due to personalisation. We seek your kind understanding on this matter.
If the order is still processing, we will update you if we are still able to make changes to the wordings.

Please whatsapp us at 81270822 to request for a replacement/exchange.
We apologize if the item received has been damaged or broken due to mishandling of courier. We do pack our fragile items securely with multiple layers of bubble wrap, and indicated fragile stickers on the parcels. It is inevitable that a fragile item may break due to the process of delivery.